My DVR stopped working in Ivideon Server
DVR does not work in Ivideon Server
If a DVR added via Ivideon Server is offline (has a red icon next to its channels in the list of cameras), but the server itself is online (its icon is green), it means Ivideon Server is unable to connect to the recorder.
To troubleshoot this, kindly check the following:
1. Power supply of the DVR:
The power adapter must be properly plugged both into the power outlet and into the port on the DVR;
The power indicator (if present) on the DVR should be on.
2. Network connection of the DVR:
The network cable must be properly plugged both into the port of the DVR and the network device (your router or switch the camera is connected to), and the network cable port indicator on the DVR has to be on. Also, make sure the network device in question is working correctly;
The active connection indicator on the router/switch has to be lit up on the port the DVR is connected to. If your router or switch does not have indicators, enter the device's web interface to try locating the DVR in the client device list. The instructions on how to do it can be found on the router/switch manufacturer's website;
If the indicators on the router or switch are off, check the integrity of the network cable (are there any bends, kinks, cracks, etc.).
3. Local network availability of the DVR:
The instructions on how to find your DVR in the local network can be found here.
3.1. If you find the DVR in the network, but its IP address has changed:
Open Ivideon Server and stop it, if started. Right-click on the DVR's name and select Settings… from the context menu.
Enter the new IP address of the DVR in the IP field in the Network section of the General tab;
Start the server and check if the DVR turns on in your personal account (the recorder's icon should change from red to green).
NB! If your DVR uses DHCP mode, each time when turned on, the recorder will automatically try to obtain a new IP address from the router, so turning off the power and/or replacing the network equipment may change its IP address.
In order to prevent this from happening, we recommend setting up a static IP address for it. This can be done in the network settings on the DVR's web interface. You can find more information on how to do this in the instruction manual for the device, or by contacting the device’s manufacturer.
3.2. If you find the DVR in the network and its IP address has not changed, make sure that the DVR's web interface is available:
Open Ivideon Server and stop it, if started. Right-click on the DVR's name and select Settings… from the context menu;
Copy the DVR's IP address from the IP field and paste it into the browser address bar;
If everything is correct, the web interface of the DVR will be loaded.
3.3. If the web interface of the DVR is not available, contact the DVR's manufacturer about this issue.
3.4. If the web interface of the DVR is available, make sure that the username and password specified in Ivideon Server are correct, and you can access the DVR's web interface by entering them.
You can find the username and password for local access to the DVR in the instruction manual for the device, or request the data from the device's manufacturer. If they differ from those specified in Ivideon Server, please correct them:
Open Ivideon Server and stop it, if started. Right-click on the DVR's name and select Settings… from the context menu;
Enter the correct username and password in the respective fields;
Start the server and check if the DVR turns on in your Personal Account (the recorder's icon in the My cameras list should change from red to green).
If none of the methods above helped, please contact our technical support (available 24/7), we will do our best to help you to diagnose and fix the issue.