The video is buffering
Sometimes while watching the live feed, the video may freeze or start buffering for a few seconds. This is generally caused by:
low upload Internet connection speed in the network where the camera is connected;
low download Internet connection speed in the network where you are watching the live feed.
To troubleshoot this, please check the following:
Internet connection in the place where you watch video from the camera:
Check the download speed on demo.fireprobe.net to make sure that there is enough speed to view the camera. The download speed should not be lower than 2 Mbps;
Make sure that while watching live video from the camera, there are no large downloads being made to your PC and no programs restrict access to the Internet;
In case of using a wired connection, make sure that the network cable is firmly plugged into the computer/laptop Ethernet port and into the network equipment. In case of using a wireless connection, check that the Wi-Fi signal is strong enough;
Make sure that there is an active connection indicator on the router\switch. If there are no indicators on the device, please open its web interface and verify that it is functioning correctly. You can find out how to do this on the manufacturer's website;
If the indicators on the router or switch are off, check the integrity of the network cable for any bends, kinks, cracks, etc. (if a cable is used).
If you are watching a video via mobile internet:
Make sure that the place where you are watching the live feed has a good 3G or LTE signal reception;
Make sure that no files are being downloaded or apps are being updated in the background;
Make sure that your mobile operator has not limited your Internet connection speed.
Internet connection at the location where the camera is installed:
Check the upload connection speed on demo.fireprobe.net to see if the speed is enough for the camera to work. For stable operation of one camera, the upload speed should not be lower than 2 Mbps;
In case of using a wired connection, make sure that the network cable is firmly plugged into the camera and the network equipment (switch\router); the equipment you use also has to be functioning properly;
Make sure your router\switch has an active connection to the camera. If there are no indicators on your router\switch, please open its web interface and verify that it is functioning correctly. You can find out how to do this on the manufacturer's website;
If the indicators on the router or switch are off, check the integrity of the network cable for any bends, kinks, cracks, etc. (if a cable is used).
If everything is in order with the network equipment, try the following:
Reduce the camera’s main stream video settings (resolution, bitrate, frame rate) in the Camera Settings of your Personal Account via my.ivideon.com (3 dots under the camera’s preview → Camera Settings → Video tab);
Reduce the playback video quality (see the following article on how to do this — Can I view video when having a slow Internet connection?)
Disable some cameras if you have several;
Contact your ISP to resolve the problem with insufficient connection speed.
If none of the methods above helped, please contact our technical support (available 24/7), we will do our best to help you to further diagnose and fix the issue.