If your camera loses connection with the Ivideon service (goes offline periodically), the most likely causes are: unstable internet, power issues or network settings.
To diagnose the problem, please perform the following checks at the moment when the connection is lost:
1. Check internet availability at the camera's location. You can test the current speed and connection stability on websites like: speedtest.net, speedof.me, demo.fireprobe.net. For recommended speed values for video surveillance, see the following article.
2. Restart your equipment. Power off your router (and switch, if used) for 10-15 seconds, then turn it back on. After the network is restored, reboot the camera itself by unplugging its power adapter for a few seconds.
3. Make sure the camera has power. When the camera is offline, check if its power and network activity indicators are lit.
4. Check if the camera is present on the local network. You can do this in your router's web interface (in the list of connected devices) or by using network scanning tools like Advanced IP Scanner. Inspect the physical and wireless connection:
- For wired (LAN) cameras: Make sure the network cable is securely plugged into both the camera and the router.
- For Wi-Fi cameras: Make sure that your Wi-Fi network parameters (SSID name or password) haven't been changed.\
- Ivideon account to which the camera is connected.
- Camera's name/model/MAC address/serial number.
- Which steps from this guide you have performed and at which stage difficulties arise.
Need Further Help?
If you have followed these recommendations and the issue remains unresolved, please contact our support team. To help us conduct a more detailed diagnosis, please provide the following information with your request:
The more detailed your description of the situation, the faster our specialists can analyze the data and propose a correct solution.